Unsubscribe and refunds

Leaving is as quick as joining

Cancel from the phone you subscribed with, using the keyword for your operator. Below you will also find how refunds are handled and how to request one.

Cancel your subscription

Send the keyword for your network as a text message from your registered mobile number.

T2

STOP VR › 6060

Text STOP VR to 6060

TELEKOM

STOP VR › 6060

Text STOP VR to 6060

A1

STOP VR › 6060

Text STOP VR to 6060

TELEMACH

STOP VR › 6060

Text STOP VR to 6060

Send it from the mobile number the subscription is billed to.
Cancellation takes effect as soon as your operator confirms it.
No app, no login and no call centre queue required.
1

Send the keyword

Text the keyword shown for your operator to the short code beside it, from your registered number.

2

Get the confirmation

Your operator replies by SMS to confirm that the subscription has been stopped. Keep that message.

3

Billing stops

No further charges are raised against your line once the cancellation is confirmed.

Prefer to write to a person? Our customer care team can also cancel for you: vrsvet.si@silverlines.info

Refund policy

How refunds work

If something was charged that should not have been, tell us within 30 days and we will look into it.

  • Refund requests must be made within 30 days of the charge you are querying.
  • Send the request from, or clearly state, the mobile number the charge appears on.
  • Include the date and amount of the charge so we can match it to our billing records.
  • Approved refunds are returned through the same operator billing route the charge was taken by.
  • Processing times depend on your operator, so allow one full billing cycle for the credit to appear.
  • Charges raised after a cancellation was confirmed are refunded in full.
  • Cancelling stops future renewals; it does not automatically reverse charges already taken.
  • Network data charges from your operator are billed by them and fall outside this policy.

Send refund requests to help@vrsvet-si.com

FAQ

VRSVET FAQs

Have questions about VRSVET? Our comprehensive FAQ section provides answers to help you maximize your immersive experience.

What do I receive with my VRSVET subscription?
With your VRSVET subscription, you gain unrestricted access to a vast array of VRSVET content, exclusive experiences, personalized recommendations, and regular updates that ensure a continuously engaging and dynamic journey.
How did I get subscribed to VRSVET?
You subscribed to VRSVET by following our streamlined subscription process, either through your mobile device or via our secure website. Once completed, your account is immediately activated for full access to all immersive features.
Is there a charge for using VRSVET?
These subscriptions grant you unlimited access to all our VRSVET content and premium features during the active subscription period. Yes, VRSVET operates a subscription model (T2: 2 X 2.49 weekly, Telekom: 2 X 2.49 weekly, A1: 2 X 2.49 weekly, telemach: 2 X 2.49 weekly), please refer to our relevant pricing information.
What platforms does VRSVET support?
VRSVET is accessible on a wide range of platforms, including smartphones, tablets, and compatible PCs. This ensures that you can enjoy your favorite immersive experiences whenever and wherever you choose.
How do I reach customer support?
Our dedicated customer support team is available to assist you. You can reach us through the 'Contact' page on the VRSVET platform or email us at vrsvet.si@silverlines.info
How do I cancel my VRSVET subscription?
To cancel your subscription, you can do so by texting STOP VR to 6060 (for T2), STOP VR to 6060 (for Telekom), STOP VR to 6060 (for A1), STOP VR to 6060 (for telemach), or by emailing our customer care team at vrsvet.si@silverlines.info.